Help

Why doesn't Lili reply instantly?

Lili has her own daily life: she goes to work, commutes, meets friends and sleeps at night. She reads your message and writes back when she is free. You get a notification when she replies.

I don't get notifications

Make sure notifications are allowed in Settings > Apps > Shaman - AI Girl Friend > Notifications. You can also turn them on from Profile > Notifications in the app.

Deleting or starring messages

Long-press a message to reply, copy, star or delete it.

I forgot my password

Use "Forgot password" on the sign-in screen; our support team will get back to you by email.

How do I cancel my subscription?

Cancel your monthly Shaman Plus subscription in Google Play > Profile > Payments & subscriptions > Subscriptions, or in the app via Profile > Shaman Plus > "Manage in Google Play". After cancelling, Plus stays active until the end of the period you paid for. Deleting your account does not cancel the subscription.

Deleting my account

Profile > Delete account permanently removes your account and full chat history.

Contact us

Write to us with the form below or email support@shamanapp.app.